Terms of Service

Last updated: November 8, 2026

These Terms govern MakeHit AI at makehit.app, operated by MakeHit AI in the United States (“we” or “us”). “You” means the person using the service or the organization they are authorized to represent. We are an independent project, unaffiliated with Mesut Özil, Arsenal or UEFA. Our Privacy Policy explains how we handle personal information.

1. Accepting these Terms

Read these Terms before creating an account, submitting a generation or purchasing credits. By proceeding after being presented with these Terms, you agree to them. If you do not agree, do not use those features. Accepting these Terms does not itself provide optional consent to public display, marketing or processing that separately requires consent.

2. Eligibility & accounts

You must be at least 13 to create an account or use the generator. If you are 13–17, you need a parent or legal guardian's permission to use the service and upload your own photo; ask them to review these Terms with you. Anyone under 13 must not create an account or submit personal information. Meet any higher minimum age required where you live. A PayPal purchase must be made and authorized by an adult eligible to use PayPal; do not use another person's PayPal account or payment method without permission.

Generation and purchases require an account. Provide accurate account information, protect your sign-in credentials and do not share or resell account access. You are responsible for the use you authorize. Tell us promptly about suspected unauthorized access so we can investigate. Do not use another person’s account or payment method without permission. If acting for an organization, you must be authorized to accept these Terms for it.

3. Generation & delivery

MakeHit AI creates an AI-generated MP4 from the photos and options required by the selected template. Current native templates use between one and six photos and produce approximately 6–29 seconds of vertical or landscape video with template-specific audio. Each result is an AI-generated scene, not a real recording of the uploaded people. We do not record or clone your voice. No written prompt is required.

Available quality, required credits and file requirements are shown before submission. Processing times are estimates, not delivery guarantees. Models, queues and provider moderation can affect availability and completion. We may change providers or supported features, subject to the protections for paid credits below.

AI may change likeness, clothing, hands, background details or mouth movement. Outputs may not be unique or match examples exactly. Review the complete video before sharing it. Minor visual differences and personal preference do not automatically make a completed task a failure. The limited quality-review credit policy below applies to specified serious result issues; this limitation does not remove statutory rights.

For a completed MakeHit AI task, request a quality review within 48 hours if the required main subject is missing or clearly replaced, the selected template's core sequence is absent, or the file is materially corrupted. If our review confirms the issue, we return the credits consumed by that task. Each task can receive one quality-review credit return. Returned credits are not a cash refund, and a new generation remains subject to AI variation. Minor differences in likeness, clothing, hands, background, audio, optional supporting subjects or scenes, and personal preference do not qualify. This limitation does not remove statutory rights.

For the difference between returned credits and cash refunds, see our Refund Policy.

A submitted generation cannot be cancelled or deleted while it is still running. Closing the browser does not cancel it or release its reserved credits. After an Ozil Goal task completes or fails, you can delete it in My Creations to remove its first-party stored files. For other tasks, that control currently removes the item from My Creations but does not delete associated stored files; contact support for a separate file-deletion review. Download a copy of completed videos you want to keep.

4. Photo permissions

The generator accepts your own photo if you are at least 13 and, if under 18, have parent or guardian permission. Photos of anyone else must depict consenting adults aged 18 or older. Obtain each adult's permission for AI character generation and the right to use every uploaded photograph. This applies to every subject, supporting-role and scene upload, including identifiable people in environment images. Do not upload photos of other minors, celebrities or public figures, even if the image is publicly available.

Permission to generate does not automatically include permission to publish or use someone’s likeness commercially. Keep any authorization records required by law. We or a provider may reject a request despite your claimed permission. Do not bypass a rejection by misrepresenting the subject or submitting altered identifiers.

5. Credits & payment

• One-time purchases: credit packs are priced in USD and paid through PayPal. They do not start a subscription or automatically renew.
• Costs: a MakeHit AI native-template generation currently uses 10–20 credits, depending on the template and selected quality. Additional subject or scene inputs do not themselves change the displayed template-and-quality price. Review the displayed cost before each submission.
• Reservation and settlement: we reserve the required credits on submission. Successful generation consumes them; failed or blocked renders release them to your balance. A credit return is not a refund to your payment method. Contact support if a failed task has not been credited back.
• Expiry: purchased PayPal pack credits have no scheduled expiry while your account and the service remain active. Promotional or gift credits can have separate expiry rules shown when granted and cannot be refunded for cash.
• Account use: credits are for this service, are non-transferable and cannot be sold or exchanged for cash except for refunds expressly provided here or required by law.
• Payment adjustments: refunded or reversed payments revoke the corresponding unused credits. We may investigate payment disputes and restrict affected access while preserving applicable consumer rights.

Review the total and any disclosed taxes or payment-provider conversion charges before approving payment. We do not add undisclosed charges. Changes to pack prices apply to future purchases. Changes to generation costs will be disclosed before new submissions and do not retroactively change settled tasks. The absence of a scheduled expiry does not guarantee that generation costs or every feature will remain unchanged.

6. Cash refunds

Our Refund Policy forms part of these Terms and explains eligibility, requests, payment processing and shutdown refunds. The main rules are set out below.

You may request a full refund of a purchased pack within seven days (168 hours) after its payment completed, provided none of that pack’s credits have been consumed. The request must reach us within that period; our later review does not make a timely request ineligible. Eligibility is based on consumption from the specific purchased pack, not simply the overall account balance. Failed-task reservations that were fully released do not count as consumed credits.

To request a refund:

1. Email support@makehit.app. Preferably send the email from your account address. Include your order identifier if available and state your request.
2. If you cannot access your account or find an identifier, contact us within the seven-day period with the purchase details you have. We may ask for more information to verify the purchase and your authority. Do not include passwords or full payment credentials.

Refunds are reviewed manually; there is no self-service refund button.

If credits are reserved by a pending task, we must establish its outcome before confirming eligibility. A request does not freeze credits; a later successful generation using that pack can affect eligibility. Avoid new submissions while your request is under review.

Approved refunds go through PayPal to the original payment method, and the corresponding credits are removed. We will notify you of the outcome; payment-provider and bank processing times vary. Ordinary change-of-mind requests after seven days, or after credits from that pack were consumed, are not eligible under this voluntary policy. Duplicate charges, unauthorized-payment claims, service defects and refunds required by applicable law are assessed separately.

Nothing here limits mandatory consumer cancellation, withdrawal or service-quality rights. We do not treat accepting these Terms or submitting a generation as a blanket waiver of such rights. Where an express request to begin performance and a separate acknowledgment are legally required, those requirements must be met before relying on any exception to withdrawal rights.

7. Subscription & Refund Policy

Subscriptions can be canceled anytime; purchased plan credits already granted have no scheduled expiry while your account and the service remain active. Cancellation stops future renewals and undelivered installments. New credit-pack purchases have a seven-day full-refund window. Earlier purchases retain any accrued rights under the policy presented at purchase. See the Refund Policy for details.

Subscriptions

MakeHit AI offers three subscription plans: Creator, Pro, and Studio. Monthly billing is $14.99, $29.99, and $59.99 per month, delivering 60, 140, and 320 credits per month respectively. Yearly billing is $149, $299, and $599 per year. On a yearly plan, credits are delivered monthly in 12 installments — the full year's credits are not added to your account at once.

Cancellation

You can cancel your subscription at any time. Credits already delivered stay in your balance and remain usable. Installments not yet delivered will not be issued. Ordinary cancellation does not itself produce a cash refund for fees already paid or revoke credits already granted. Billing-error remedies, permanent-shutdown refunds and mandatory consumer rights are assessed separately.

Ordinary cancellation does not refund subscription fees already paid or revoke purchased plan credits already granted. Billing errors, duplicate charges, unresolved service defects, permanent shutdowns and refunds required by applicable law are assessed separately.

For yearly plans, cancellation stops future renewals and all monthly installments not yet delivered. Credits already issued stay in your balance; no voluntary prorated cash refund is offered for undelivered months on ordinary cancellation.

Credit Packs (One-Time Purchases)

Credit packs are virtual goods delivered to your account right away. You may request a full refund within seven days (168 hours) after a pack's payment completed, provided you have not used any credits from that pack. Approved refunds go through PayPal to the original payment method, and the pack's credits are revoked. A fully refunded order no longer counts toward the repeat-purchase sequence for future orders. Bonus credits already granted as a separate package are not revoked by a refund of the underlying pack. If your credits fail to arrive or something goes wrong with payment, contact support and we will take care of it manually.

Repeat-Purchase Bonus

Your second pack order adds 20% bonus credits. Every order from your third onward adds 40% bonus credits. A fully refunded order no longer counts toward the repeat-purchase sequence for future orders. Bonus credits already granted as a separate package are not revoked by a refund of the underlying pack.

Contact

For anything about subscriptions, cancellation, or refunds, email us at support@makehit.app.

This section summarizes your refund options. Except as provided in the Refund Policy, the terms above apply to all subscriptions and credit-pack purchases.

8. Content rights & limited processing permission

You retain the rights you lawfully hold in uploaded content. We do not claim ownership of your lawful inputs or generated contributions. You may share or use a generated video commercially if you have the rights and permissions needed for its photos, recognizable people and intended use, and comply with applicable law and the destination platform’s rules. Outputs may not qualify for copyright protection or be exclusive. These Terms do not grant third-party permissions or guarantee clearance for a particular use.

You grant us a non-exclusive, royalty-free permission to host, copy, process, adapt, transmit and deliver your inputs and outputs only as needed to generate and deliver your video, maintain your library, provide support, secure the service and meet legal obligations. This includes processing by the service providers described in the Privacy Policy, and lasts only as needed for those purposes and the applicable retention period. It is not an unrestricted right to reuse your content.

MakeHit AI will never use your photos, character references or videos to train or fine-tune AI models. This commitment covers our own use of your media. Prepared native-template workflows and the general video-generation API use APIMart and/or Kie API. APIMart is preferred for compatible dual-provider routes, Kie is the fallback, and models or stages without a supported APIMart route remain Kie-only. Models and processing stages vary by template or general-API model. We have not verified an equivalent no-training commitment from these providers or their underlying model operators. Our Privacy Policy explains the limits of assurances about them. Public use of a final video in our examples, social posts or marketing requires separate optional authorization for that video and use. Refusal does not affect generation. You may withdraw permission by contacting us. We do not publicly display input photos, character references or content depicting minors.

For provider processing and retention details, see our Privacy Policy.

Our software, interface, branding and documentation remain ours or their respective owners’. These Terms give you permission to use the service, not to copy or resell its software or account access. When publishing outputs, follow the destination platform’s rules and any applicable AI disclosure requirements. Do not present an AI-generated performance as an authentic recording or endorsement.

9. Prohibited use

• Unauthorized use of a person’s image, privacy or other rights; deceptive impersonation, false endorsements, fraud or targeted harassment.
• Nudity, sexual content, non-consensual intimate imagery, pornography, hate, threats or content promoting violence or illegal activity.
• Uploading anyone under 13, another minor, a celebrity or a public figure. The only permitted minor photo is an eligible user aged 13–17 uploading their own photo with parent or guardian permission.
• Payment fraud, unauthorized payment methods, duplicate-account abuse of promotional credits or manipulation of credit and refund records.
• Bypassing moderation, access controls or service limits; accessing another user’s content; distributing malware; or disrupting the service.
• Reselling account access or using unauthorized automation to extract private data, abuse generation capacity or evade security restrictions.

You remain responsible for your authorized submissions and use of outputs. Provider moderation is an additional control, not proof that an accepted request is lawful or authorized.

10. Reports & appeals

Anyone, including a person depicted in an uploaded photo or generated video, can report unauthorized likeness use, infringement or other abuse to support@makehit.app. Include a link to the video or its task identifier if known, a description of the issue, your contact information and supporting context. You can still report without a link or identifier. Do not attach or redistribute illegal material; provide its location or identifying information instead. We may ask for more information to verify a claim or your authority to act.

We review reports and may restrict relevant access while investigating, coordinate with providers, remove content or suspend an account where justified. Urgent safety, fraud and legal concerns may require immediate action. Where practical and permitted, we explain the decision to the affected user and offer a chance to correct a remediable problem. You may request reconsideration by replying to the notice or emailing support with the decision identifier and your explanation. Review times depend on urgency and available information; we do not promise a fixed response time for every report.

11. Account closure & service changes

You can stop using the service at any time and contact support to request account closure. A task that is still being generated cannot be deleted. Deleting a completed or failed Ozil Goal video from My Creations removes its associated files from our storage, with cleanup retried after storage errors. For other tasks, deletion currently removes history access only and leaves associated stored files in place; contact support for a separate file-deletion review. Neither action closes your account or removes third-party copies or browser drafts. Deletion and retention limits are described in the Privacy Policy. A voluntary closure does not automatically refund consumed credits or unused packs outside the refund rules above. Promotional credits have no cash refund value.

We may suspend or terminate access for material violations, fraud, security risks or legal requirements. When feasible, we provide notice and an opportunity to resolve the issue; urgent cases may require immediate restriction. A restriction does not automatically forfeit all unused paid credits. We assess their treatment under these Terms and applicable law, taking account of payment reversals and established misuse. You may appeal through the support channel above.

Permanent shutdown refunds

If we permanently discontinue the service, or permanently remove the paid generation service without a reasonably equivalent way to use existing credits, we will notify affected users, provide a reasonable download window where technically and legally possible, and refund the unused paid-credit portion.

This shutdown refund is separate from the seven-day policy and is not limited to unused packs.

For each purchase, the refund is calculated as follows: For a one-time pack, the unused-credit component is the amount paid multiplied by that pack's remaining unused, unrevoked paid credits, divided by its original paid credits. For a monthly subscription installment already issued, it is the monthly payment multiplied by that installment's remaining unused, unrevoked paid credits, divided by the credits originally issued in that installment. For a yearly-plan installment already issued, it is the annual payment multiplied by that installment's remaining unused, unrevoked paid credits, divided by 12 times the credits originally issued in that installment. For each yearly-plan month not yet issued at shutdown, add one-twelfth of the annual payment separately; do not also include that month in an issued-installment calculation. Calculate components without intermediate rounding in the purchase currency, total them by purchase, then round the purchase's refund to the nearest cent, with half cents rounded up.

• Credits already refunded or reversed are excluded, and the refund cannot exceed the purchase amount still unrefunded.
• Gift credits are excluded.
• Pending tasks must be settled or released before the final calculation.

Refunds use the original payment method where available, or another lawful arrangement if it is unavailable.

12. Warranties & liability

Except for our express commitments and rights that applicable law requires, the service is provided “as is” and “as available.” We do not guarantee uninterrupted access, a particular likeness, unique output or a specific processing time. Third-party providers may change availability or reject requests.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, such as lost profits or business opportunities. Nothing in these Terms excludes liability that cannot lawfully be excluded, limits mandatory consumer remedies, or overrides our express refund obligations. These limitations do not excuse fraud or willful misconduct. You do not waive non-waivable rights by using the service.

13. Updates & general terms

We will update the date when these Terms change. Material changes affecting paid services or your rights will receive advance website or email notice where required, with their effective date. Changes do not retroactively remove accrued refund rights or grant new optional content permissions. If you do not accept an update, stop using the affected features and contact us about outstanding purchases. We will obtain renewed acceptance where required by law.

These Terms govern service use; the Privacy Policy governs personal information handling, and specific checkout disclosures describe the purchase offered. None overrides mandatory legal rights. If a provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a provision does not waive it. Payment, content rights, applicable refunds and legal obligations survive closure to the extent needed to give them effect. For a dispute, contact support first to seek a resolution; this does not prevent seeking remedies available under applicable law.

14. Contact us

Operated by MakeHit AI
United States
Support, refunds and content reports: support@makehit.app